Terms and Conditions
The Hatton Garden Workshop (HGW)
Bleeding Heart Yard, Greville Street, London EC1N 8SJ
0207 242 47754
VAT No: 162414923 (Subsidiary of DC Jewellery)
Please read these terms and conditions ("Terms and Conditions") carefully. By using this website / completing a purchase, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from us.
These Terms and Conditions govern your use of any services or any purchase from HGW, and constitute an agreement between you and HGW. HGW reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, at its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.
Product Availability And Pricing
Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a service/product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before commencement of work/shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped or collected, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at email@example.com.
While every effort will always be taken to minimise the risk of damage to any item while with us, we can not be held responsible for any damage caused to an item while in our possession, and every item left with us is done so at the risk, and liability of the owner. We strongly recommend having your item insured against loss theft or damage, however caused. In the unlikely event that damage is caused to an item in our care, we will make every reasonable effort to rectify this issue at our discretion. Should you wish us to arrange insurance for you, while your item is being worked on please contact us for details on firstname.lastname@example.org.
Alterations to Items
We will always make every effort to ensure you have a clear idea of how alterations to existing pieces will look, however, once commissioned, the changes will not be reverted unless at the cost of the owner. Please ensure you are fully aware of the alterations prior to commencement. Should you have a particular sentimental attachment to the item we would recommend not altering it unless you are absolutely certain you will like the outcome.
Importer Of Record
When ordering from HGW, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the carrier.
Prior to delivery to the recipient, the shipment may be subject to customs fees, import duties, taxes, and other charges of the destination country where applicable. These charges are always the recipient's responsibility.
Value Added Tax (VAT)
Value added tax (VAT) will be applied for all orders where applicable. The VAT amount is calculated based on the shipping destination of your order.
The UK VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. Should you wish to be reimbursed for the VAT on your order, then the appropriate form should be completed at the time of your collection / delivery, it is the responsibility of the purchaser to ensure this is requested.
For your convenience, we offer the following payment methods:
Credit cards: Visa, MasterCard, American Express, JCB, Maestro.
We accept cash payments to the value/equivalent of €10,000
All shipments are fully insured. That means that your order is always shipped risk-free.
For added security, a signature will be required upon delivery of your HGW order. Please make arrangements for someone to be available at the shipping destination to sign for receipt.
We advise to have your own insurance in place upon delivery, or collection of your order.
Once an item is signed for responsibility immediately transfers to the purchaser/consignee and our shipment insurance ceases to cover the item.
Customs, Duties And Taxes
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, DHL, or the customs office will contact you directly to arrange for the payment of any charges that may be due.
Please be advised that HGW has no control over these charges. Country of origin information for your order can be provided by our one of our team to assist in estimating import duties. Please contact your local customs office for further details.
Order Cancellation & Return Policy on Purchases
HGW offers customers 30 days from the day their order is collected / received to cancel or return their order. If you wish to cancel or return your purchase please email email@example.com and we will provide you with details.
Please note that this is not applicable to bespoke or custom jewellery designs unless confirmed in writing prior to your order being placed.
Note that once your item has shipped, your order cancellation will take effect after it has been returned to us and examined by quality control. Returns are sent at your own cost and risk.
You may also return your purchase to us at Hatton Garden Workshop, Bleeding Heart Yard, London EC1N 8SJ.
International refunds are subject to currency fluctuations. Upon return of an international order we will refund the full purchase price in the same currency and payment method used to purchase. Should the customer be the importer of the item they will be responsible for claiming back any taxes or duties if returning the item for a refund.
Damaged or Defective Products
You should inspect your order upon collection / delivery for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return. If your order was found to be damaged prior to delivery to you, or defective (through no fault of your own wearing, wear or tear or use), we will repair the item or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the order. It is at our discretion whether a repair or refund is appropriate.
HGW offer a one year warranty on manufacturing faults on all our products. Please contact us as soon as possible should you wish to return an item to us for repair. Please note this warranty does not cover items that become damaged due to wear or tear or use; or existing defects on items we have not manufactured, and that any items returned to us are sent at the owners cost and risk.
The owner of the jewellery is expected to take all relevant steps to maintain its integrity and hence regular servicing is to be expected. The recommended servicing interval will depend on said item. Please contact us with any servicing queries, or visit https://www.hattongardenworkshop.com/our-services/jewellery-cleaning-servicing.
HGW advise you to have your jewellery appropriately insured against loss, damage or theft, however caused. We recommend having insurance in place for time of collection or delivery.
Nothing in this section affects your legal rights.
HGW offer one free resize with each new ring purchased from us. This resize cannot be transferred to any other purchase or item. Ring sizing is subjective and whilst we will endeavour to accurately advise all our customers, ultimate responsibility rests with the customer to select their correct size.
Should any further alterations be necessary these will be charged accordingly.
Complimentary resize is valid within 3 months of purchase unless an extension is agreed in writing prior to the expiry of the 3 month deadline.
Information On Our Website
At HGW, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
Policy On Conflict Diamonds
At HGW, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
Unless otherwise indicated / requested all our diamonds above 0.30ct are GIA certified.
Under no circumstances shall HGW be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org
Third Party Content
HGW may provide links to web pages and content of third parties ("Third Party Content") as a service to those interested in this information. HGW does not monitor or have any control over any Third Party Content or third party Websites. HGW does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. HGW does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, HGW, or our products or services that are provided by you to HGW are non-confidential and shall become the sole property of HGW. HGW will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant HGW and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
Terms and Conditions updated on 3rd February 2018